Customer spirit

The DASSAULT AVIATION Group builds long-standing relationships with customers based on trust and honesty. Satisfying the customer is the priority of all.


This presupposes:



  • listening attentively to his/her needs and requirements in order to foster a business relationship which is precise, appropriate, and customized;
  • keeping promises made concerning delivery times, cost, quality, performance, specifications, reliability, and confidentiality;
  • personalized follow-up to ensure satisfactory performance of the aircraft, and its systems, and our services.


The commercial relations of our employees and agents with customers must be grounded on the principles of integrity, professionalism, and the interest of the Group. Any actions directed at a customer - invitations, entertainment, travel, and gifts - must remain appropriate in nature and within accepted limits, in both amount and frequency.


Respecting the customer also means that the DASSAULT AVIATION Group acts in conformity with the national and international laws which are in force. We will comply scrupulously with the commercial ethics and principles of the OECD convention of 17 December 1997, which has been ratified by France and the U.S. Foreign Corrupt Practices Act of 1977, both of which, in particular, prohibit offering or granting any undue benefits, directly or indirectly, to any government employee, in exchange for acting, or refraining to act, in the performance of his duties or mandate, so as to favor the DASSAULT AVIATION Group.



The DASSAULT AVIATION Group also complies with applicable export control rules.